Privacy policy

Last updated: 11 November 2026

Who is responsible for your data

Serdica Dental is an organiser and intermediary between the patient and the clinic: we arrange the trip, the accommodation and the contact with the dentists. The examinations, X-rays and 3D scans, the treatment plan and the treatment itself are carried out by the dentists at the clinic and by other medical professionals, who bear the medical responsibility for them.

What data we collect and why

The enquiry form

When you send the form, we receive your name, country, email, phone number (if you give it), what you are interested in, your message, and the X-ray or 3D scan if you attach one.

We use them only to prepare a treatment plan and a quote and to contact you. The legal basis is your enquiry (Article 6(1)(b) GDPR).

The X-ray and anything you tell us about your health are health data. We process them only with your explicit consent, which you give by ticking the box in the form (Article 9(2)(a) GDPR). You can withdraw it at any time.

The AI assistant (the chat)

The questions you type in the chat are sent to Anthropic (USA) so that the answer can be generated. We do not keep the conversations. Data is transferred to the USA on the basis of the European Commission's standard contractual clauses.

Do not type health data in the chat and do not send images there. That is what the form is for.

Technical data

On every visit the server processes your IP address in order to show the site and protect it from abuse. The site uses no cookies and no analytics tools.

Who receives the data

• Our coordinator.
• The clinic where the treatment takes place (Dr Ivan Ivanov's practice in Sofia). Its dentists review the X-ray and prepare the plan.
• Cloudflare, which delivers the site and stores the requests and X-rays in data centres in the European Union.
• Anthropic, only for the questions in the chat.

We do not sell your data and do not use it for advertising.

How long we keep it

If the enquiry does not lead to treatment, we delete the data and the X-ray within 12 months of our last contact with you. If you become a patient, the medical records are kept by the clinic for the periods required by law.

Your rights

You have the right to request access to your data, its correction, erasure, restriction of processing or portability, and to withdraw your consent. Write to us through the enquiry form on the site and we will reply within one month.

You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (www.cpdp.bg) or with the supervisory authority in your country.